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Refund Policy

Customers may be entitled to a refund under the following circumstances:

  • Cancellation of service
  • Service credits issued
  • Goodwill gestures
  • Adjustments to invoices

A cancellation must be submit before the 25th of the current month, to avoid billing for the following month.

In the instance where a customer has paid in advance for their hosting service for more than one month:

  • Should the customer cancel the service before the full invoice period is complete, we will refund the customer for the unused period, less the 30-day cancellation notice period and any third party costs incurred on behalf of the customer.

Refunds are issued in one of three ways and subject to the customer’s payment method and payment interval:

  • the hosting period (date of next invoice) will be extended, or
  • a credit note is issued on the next invoice generated, or
  • the customer account is credited via EFT (only applies to cancellations)

The refund method applied remains at Cloud Matrix’s sole discretion.

Refunds do not apply to domain registrations.