Welcome to the agreement centre. Cloud Matrix as an organisation, strives to provide a hosting service that you can trust. Outlining the agreement in operation while you are a client of Cloud Matrix, is an important part of that trust relationship.
The trust relationship
We believe that plain and understandable terms, policies or legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. People seldom read them, but they are important because they describe the relationship between you and us. Our agreement includes different terms, including our:
Policies and processes
In order to build trust, we want our policies and processes on certain important issues to be clear. For example, our:
Compliance with the law
We are committed to complying with all laws and codes (like the ISPA Code
) that apply to Cloud Matrix. For example, we take our responsibility to comply with data protection laws (like the GDPR and POPIA) seriously. We are also committed to helping you to comply with your regulatory obligations. You can read more about:
- Meeting the data processing agreement (DPA) requirement
- FAQs: Data protection compliance at Cloud Matrix
- Our role in protecting your data on our managed hosting products
- Cloud Matrix’s POPIA compliance
We also respect that the law (like PAIA) requires us to give certain people access to information in certain circumstances. Our Access to Information Manual (or PAIA Manual) sets out how you can request access.